My existing router needs to be swapped out as there is a changeover to fibre in process. My new router was sent to a bizarre address that I think equates to somewhere along the dirt track road that passes the bottom of my property. I tried to find a way to change the delivery address on mybt account but could not find any way to do this. Billing address is correct and also correct on post office database. I am presuming the router was returned as undeliverable, incomplete address. I note that there are quite a number of posts from people with similar problems relating to delivery address. I would be very grateful for help fixing the delivery address so I can arrange for another router to be sent out.
Solved! Go to Solution.
Welcome to the Community and thank you for posting. If you send me the details I'll be able to get those address details corrected.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
I have a router being delivered to my flat this week. The address is right however I am “basement floor flat” rather than the main flat listed in my delivery details. Is there a way to change this so the parcel arrives at the right address? (And any potential issues with activation)
many thanks - Jesse