I have a broadband package subscription for Broadband Superfast Fibre 1 Unlimited to the tune of £49.49 per month.
In the last month I have been getting emails and extra charges because my usage has gone above 50 GB.
So my question is:
Why does my package state Unlimited but this is limited to 50GB????
A confused and lightly irked customer (XXXXXXXX)
If you're billed for a package with unlimited usage but being charged for excess allowance, you have what's known as a data integrity issue on your package.
My guess is you were previously on a 50GB plan, upgraded to unlimited but something didn't write back correctly, so you're billed for the new unlimited package but charged for exceeding an allowance on a previous promotion.
Contact BT, explain the situation and they'll raise a DI (data integrity) request on the account, once resolved you can request the billing team refund any incorrect charges.
It sounds like you are on our Superfast Fibre 1 50GB package which is not the same as our Unlimited package. When did you place your order for an unlimited data service? Do you have any emails that show the usage?
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