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Hello there all
I got the bt package that give you a free Xbox one and have been religiously on the case from them was told I have to wait to two weeks for the Xbox code waited that time still nothing got onto the live chat and get told that I'm eligible for it but no can seem to talk to anyone about it just keep being told to wait 5 working days I'm now beginning to get very very wound up been nearly a month since I had my internet
You will receive the email 30 days after your service has been active. This will allow you to claim your free gift.
If you were also offered a reward card, this needs to be claimed, as its not sent automatically.
Do you work for bt?
No, but the moderators do.
See this post from a moderator to another user.
30days! Hold on why are we being told 14 days after install. Hmm someone not think that the xbox was gonna take off and didnt order enough
@Daniiellexo I suspect that it was taking longer than 14 days to process orders as the year progressed. Orders in March were generally processed in 14 days.
It just shows how popular these promotions are.
@NS1985 When you do get your code, this is the page you need to visit.
Assuming you placed your order in August 2019.
I know right this is so frustrating and feel like I've been lied to a few time by the chat teams all say the same 14days but when called they keep telling me to wait 5 days