Like many of you when i signed up the package had a free Xbox . I have received no email no letter and any contact to the help desk via either the chat site or the telephone seems useless as its the same spiel of you need to wait 5 working days then call back.
has anyone actually ever received this "gift" ??
can anyone on here advise where this is claimed from, it appears to be a little bit of a scam to be honest.
my order was placed 16/02/2020 - within the qualifying period
You can recheck the terms of the offer on that link.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.
Hi @Rise1984 welcome to the forum and sorry you have not received an update on the Xbox. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.
If you are talking about the free xbox one x. I got mine, after i ordered the bt deal, i got a email from bt... Check all of your email, spam etc...
Copy and pasted from my email
Thank you for posting back I'm sorry you haven't had an update. I've checked the details of our queue and can see that we do have your details. We have had to prioritise our cases and we are dealing with vulnerable customers who are without service first. This has caused a delay when picking up all other issues. Please be patient with us and we'll reply as soon as we can.
Alternatively, you can give BT a call on 0800 800 150