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Aspiring Contributor
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Message 1 of 5

Yet to receive Free Gift

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My BT broadband package ordered on 21st March and went live on 29th April. Except for a brief email explaining I would be contacted again within 14 days of broadband going live to choose the free gift I've heard nothing more. The choices at the time were: A Samsung Galaxy tablet, an Amazon Echo or a Fitbit Charge 3.

I contacted customer care 2 weeks back, they raised the issue with gift team and asked me to wait for 5 working days but even after 10 working days I have yet to hear anything back from them.

Could anyone please look into the issue?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Yet to receive Free Gift

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 5

Re: Yet to receive Free Gift

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Hi @saurabh_vit007 I'm really sorry the gift team are taking over 2 weeks to resolve problems at the moment. Can you give it a few more days and if you don't hear back by Monday post back to let us know and we'll be happy to chase this up?

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Aspiring Contributor
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Message 4 of 5

Re: Yet to receive Free Gift

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Hi @NeilO 

Could you please close this thread. I have received the BT gift email today.

Thanks for your help.

Saurabh

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Moderator
Moderator
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Message 5 of 5

Re: Yet to receive Free Gift

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Hi @saurabh_vit007  thanks for posting back and good to hear you can now order your gift.

cheers
John