Your BT Broadband is suspended

[milouvision1]

Many thanks.

(Have to use milouvision1 as I was logged off and the password set function isn't working).

[milouvision1]

W00t! It looks like it's been fixed! Many thanks for your call David this afternoon - much appreciated. And thanks to the BT Community.

Cheers, David

[DanielS]

That's great news @milouvision1,

@DavidM will check in with you tomorrow afternoon just to make sure that everything is still ok.

Thanks
DanielS

[milouvision1]

Splendid. Digital high fives all round.

[milouvision1]

Well, it's back this morning. All lights on. Diagnostic says no issues.  The need to sign into WiFi message pops up. Click on and there it is again. "Your BT Broadband is suspended. Our records show you have an outstanding bill to pay." 

However it was fixed, could that fix please be applied again.

 

[milouvision1]

And perhaps I could be told the reason this keeps happening.

[milouvision1]

.

[milouvision1]

An hour and 20 minutes  on 150 with so far three people, explaining the same issue all over again with all saying this shouldn't be happening without possible resolution. Surely this fix isn't down to the BT Community forum?

[As an aside report faulted, text and email received providing a fault reference which if the fault tracking link is clicked shows no fault reported...]

[milouvision1]

And no promised call backs. Back to 150 tomorrow.

[DavidM]

Hi @milouvision1 and thanks for posting.

I'm sorry the account has been suspended again. I can see your message and will pick this up first thing tomorrow.

Cheers

David