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Vicario
Contributor
464 Views
Message 1 of 8

Your broadband has been cancelled - no it hasn't!

I changed my call plan last week from free weekend calls to free anytime.  Now I have received my latest bill to say that I have cancelled my broadband!!  It is still working and I am assured by retentions that they have sorted out the issue, although a stop order had been made.  Just worried that I will be cut off, but am assured not.  Moral of the story - if you change anything online via MYBT, check later what they've done.   

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7 REPLIES 7
Moderator
Moderator
401 Views
Message 2 of 8

Re: Your broadband has been cancelled - no it hasn't!

Hi @Vicario Hope all has been sorted out for you with your broadband. 

 

If however you need our help send us your details by clicking on my user name and selecting contact the mods and we'll be happy to help.

Thanks
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Vicario
Contributor
390 Views
Message 3 of 8

Re: Your broadband has been cancelled - no it hasn't!

Cheers for that.  I've sent a message with all my details and I am very grateful for your help.  The main point is that, if a bill says 'you have cancelled your broadband' and then not charged for it, my hub will start giving me a pretty display of colours but none of them steady blue!  The mods over on the Email forum sorted out an email issue last week for me and I'm really impressed with the service here so keep up the good work.

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Vicario
Contributor
364 Views
Message 4 of 8

MyBT page is still a complete mess

I posted last week (...oh no I haven't thread) to say that, since I changed my calling plan and BT then said that I'd cancelled my broadband, I can't access anything in MyBT.  I can log on and see a bill (which says I've cancelled my broadband, which I haven't) so please can someone pick this up and see what's happening.  I did ring BT CS and the lady said 'there's no broadband on this account' but my little blue light in the corner sort of says that there is!  So then she said - 'it's a billing issue and you'll be charged on the next bill' which means a double broadband payment due to no fault of my own.  And still no services, extras etc. showing on the MyBT page.  And I'm still scared that they'll say I haven't paid for broadband on my latest bill(which I haven't, but want to) and I'll be cut off.

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Distinguished Sage
Distinguished Sage
356 Views
Message 5 of 8

Re: MyBT page is still a complete mess

I have asked for an update.

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Moderator
Moderator
347 Views
Message 6 of 8

Re: MyBT page is still a complete mess

Hi @Vicario We have received your form and we will be in touch shortly to help you fix this.

 

Cheers

John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Vicario
Contributor
340 Views
Message 7 of 8

Re: MyBT page is still a complete mess

Cheers chaps.  I really appreciate everything you're doing and hope to hear something soon.

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Vicario
Contributor
324 Views
Message 8 of 8

Re: MyBT page is still a complete mess

Jerry left a message and is going to email me apparently.  Problem persists so looking forward to hearing what he has to say.

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