We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates previous to this for activation- and it they have failed), they have failed again to activate my broadband- i am sick of it at this stage- tried to complain online because i am sick of sitting on the phone for hours of my day as i have a young child- it keeps telling me i have an ID and then telling me I have no ID- its frustrating that i have been given the run around and my older daughter needed the broadband for her uni work. I just don't know what my next step should be- apart from cancelling.
Are you moving from another ISP.
does your phone work with dial tone
no- but i think this address has had BT broadband before- i have not. According to BT my line is working for phone calls.
Have you tried with a phone, to see if you get dial tone?
What BT Broadband package did you order?
It would be Openreach who would be providing the line, as they do for most other providers, so there may be a problem with the external network.
Welcome to the Community and thanks for taking the time to post.
I'm really sorry to hear that the connection of your service keeps getting delayed.
I have sent you a private message so that you can get in contact with the Mod team, we can take over the case.