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katw
Beginner
596 Views
Message 1 of 8

activation

i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates previous to this for activation- and it they have failed), they have failed again to activate my broadband- i am sick of it at this stage- tried to complain online because i am sick of sitting on the phone for hours of my day as i have a young child- it keeps telling me i have an ID and then telling me I have no ID- its frustrating that i have been given the run around and my older daughter needed the broadband for her uni work.  I just don't know what my next step should be- apart from cancelling.

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
577 Views
Message 2 of 8

Re: activation

Are you moving from another ISP.

does your phone work with dial tone



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katw
Beginner
576 Views
Message 3 of 8

Re: activation

no- but i think this address has had BT broadband before- i have not. According to BT my line is working for phone calls.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
537 Views
Message 4 of 8

Re: activation


@katw wrote:
no- but i think this address has had BT broadband before- i have not. According to BT my line is working for phone calls.

Have you tried with a phone, to see if you get dial tone?

What BT Broadband package did you order?

It would be Openreach who would be providing the line, as they do for most other providers, so there may be a problem with the external network.

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katw
Beginner
524 Views
Message 5 of 8

Re: activation

BT tested the line- and said i have a dialing tone- i do not have a phone to test this myself- but I guess from my communications with them that they could easily get this wrong too. BT are really polite but totally ineffectual- if they are not fit to keep Openreach to their promises- I don't know why i'm speaking to BT and not Openreach. It is frustrating in the highest regard, its pointless talking to them. I'm going to find the email of as many ceo's of BT andd Openreach that I can and just send detailed emails- i've given up speaking to BT at this point. They said the problem is the order got stuck in the system- just sounds like rubbish to me- as they couldn't explain to me what
that meant.
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katw
Beginner
517 Views
Message 6 of 8

Re: activation

oh it was standard broadband because that is all they have in my area
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Matt-S
Moderator-Retired
514 Views
Message 7 of 8

Re: activation

Hi @katw,

Welcome to the Community and thanks for taking the time to post.

I'm really sorry to hear that the connection of your service keeps getting delayed.

I have sent you a private message so that you can get in contact with the Mod team, we can take over the case.

Thanks 
Matt

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katw
Beginner
499 Views
Message 8 of 8

Re: activation

thankyou- i sent you an email- i have gotten through to them by phone- as usual awfully polite-but ive been given another date and another exuse from openreach(do they just pull dates for activation out of a hole in the ground?). I will be canclling on Tuesady when they don't activate my broadband- as i have no doubt they won't- and i will pay for mobile broadband instead for my daughters Uni work.
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