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denbrown
Beginner
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Message 1 of 12

amazon prime code not received

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Amazon prime code not received by due date. Is this a regular occurrence after order has been place?

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: amazon prime code not received

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@denbrown 

What date did you place your online order, and when was your service activated?

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denbrown
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Message 3 of 12

Re: amazon prime code not received

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Order placed October 8th and activated on the 9th. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: amazon prime code not received

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@denbrown wrote:

Order placed October 8th and activated on the 9th. 


It does seem rather a short time between placing the order and your broadband service being activated, as its normally at least a week. Was this a new order, or simply a contract renewal?

Are you sure about those dates?

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denbrown
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Message 5 of 12

Re: amazon prime code not received

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Contract renewal.

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: amazon prime code not received

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@denbrown wrote:

Contract renewal.

 


I would have expected at least 14 days, but could be longer. I will ask a moderator about this offer.

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denbrown
Beginner
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Message 7 of 12

Re: amazon prime code not received

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Online help are saying I will receive code up to 30 days after order placed. Thought I had seen on the help pages it would be sent 14 days after order activated.

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: amazon prime code not received

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@denbrown wrote:

Online help are saying I will receive code up to 30 days after order placed. Thought I had seen on the help pages it would be sent 14 days after order activated.


30 days would seem to be the norm, for gift offers, so it may well be the case for this promotion.

As I am just a customer, its quite difficult to keep track of all these different promotions. The moderators normally know, as they are BT employees.

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Moderator
Moderator
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Message 9 of 12

Re: amazon prime code not received

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Hi @denbrown

Welcome and thanks for your post!

Sorry for the confusion about the time it will take to receive the Amazon Prime code.  These are normally sent after 30 days following the order completion date.  If you haven't heard any word after this time post back and we'll chase it for you.

Cheers,

Robbie

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denbrown
Beginner
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Message 10 of 12

Re: amazon prime code not received

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Still not received my Amazon Prime code. 

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