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ryan0x0
Beginner
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Message 1 of 3

bought 900mb package given 250mb package?

recently purchased 900 fibre package but my account shows im on the 250 fibre but still paying for the 900mb

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NeilO
Moderator
Moderator
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Message 2 of 3

Re: bought 900mb package given 250mb package?

Hi @ryan0x0 welcome to the community and thanks for posting, I'm sorry about that, did your order confirmation email say fibre 900?

I know that there have been some changes around the fibre packages but I'd recommend giving the full fibre team a call on 0800 587 4787 to check on this, if needs be they'll be able to do an upgrade order for you. 

Thanks

Neil

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garybs29
Recognised Expert
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Message 3 of 3

Re: bought 900mb package given 250mb package?

As an aside to the advice from Neil, the price for 900 including complete wifi would be more a swell, 69.99 I believe

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