Firstly, I find it almost impossible to find a convenient way of contacting BT: one is sent on a circular tour of so-called Help pages.
My query is that every time I log on to My BT page i am faced with a banner message "Your Broadband discount is coming to an end soon". I have a contract completed on 4 July 2018 for 18 months which, by my reckoning, ends in January 2020. I don't call that "soon". But how do I contact BT to check this apart from telephone?
Solved! Go to Solution.
Best to call the options team on 0800 800 030 and haggle a new deal.
Customer options team (COT) are no more, rebranded into Loyalty and value, Loyalty are more retention based, Value are more sales based.
I've been getting that message for the last few months. Just ignore it and phone them a few weeks before your contract is really due to end.
Retentions team on 0800800030 still worked for me
I signed up for an 18 month contract in Oct 18, now getting "renew your broadband" and "renew your BTV" emails. The emails are misleading as they are prompting me to (sign up by 4th Oct etc...") sign up for a new deal despite the fact that I have 6 months left of my current deal .
This is very bad practice and I am considering raising a complaint about misleading customers.
For those who have received similar emails have you ignored them without consequence ie discount didn't stop?
There are no "consequences" to ignoring the advertising emails. You are in a contract and the price with the exception of the annual price rise, you agreed including any discount, will be honoured until the end of that contract.
EDIT: You could try changing your marketing preferences.