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Newbie
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Message 1 of 18

bt basic package application form

Good morning, I requested a BT basic application form as I have been told I qualify, been 3 weeks?

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Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: bt basic package application form

this is a customer help customer forum  your post does not go to BT

try phoning CS on 150 or 0800800150 from your mobile



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Beginner
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Message 3 of 18

Re: bt basic package application form

BT-Basic-update_AAA-newsletter-9-May-20171024_1.jpg

I too have been waiting over a month for a BT Basic application form.

First it could not be sent because I was not a (direct) BT Customer;
Then it could not be sent because I was on fibre rather than copper;
Now I do not know what BT's excuse is, only that BT does not reply to my complaint, VOL013-***********, but demands ever more telephone calls.
On Friday, 17.10.2020, I made a telephone call that lasted 23 minutes, at BT's expense, and was eventually promised that an agent for BT would send an email asking for a BT Basic application form to be sent to me, but it still has not arrived.

For many of us this application could be achieved by Internet and one's details verified in the same way direct with the DWP.

Is BT deliberately creating needless distress for its less able clients?

BT's (above) claim of May 2017 that "applying for BT Basic is easy" is a falsehood, isn't it?

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Moderator
Moderator
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Message 4 of 18

Re: bt basic package application form

Hi @Jahbulon welcome to the community and thanks for posting, I'm really sorry about the delay with your BT Basic application form. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help you get this matter resolved. 

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Beginner
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Message 5 of 18

Re: bt basic package application form

Still no BT Basic application form (20 October 2020); ☹️

but BT forums has promoted me to the rank of Newbie🤔

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Distinguished Sage
Distinguished Sage
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Message 6 of 18

Re: bt basic package application form

@Jahbulon 

If you have replied to @NeilO , then it will take a few days before you will get a reply, as the team are very busy.

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Moderator
Moderator
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Message 7 of 18

Re: bt basic package application form

Hi @Janbulon,

Thank you for posting. I've checked our queue and can see that we do have your details. We do still have a few cases ahead of you in the queue and we'll get back to you as soon as we can. I'm sorry about the delay.

Thanks

Paddy

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Beginner
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Message 8 of 18

Re: bt basic package application form

I have been asking BT for a BT Basic application form since 18 September 2020.
porkpie.jpeg

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Beginner
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Message 9 of 18

Re: bt basic package application form

Thursday, 22 October 2020: post has come but still not BT Basic application form.

What should I do?

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Distinguished Sage
Distinguished Sage
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Message 10 of 18

Re: bt basic package application form

as the mods have acknowledged your message then you are now in a queue of other customers waiting for mod help all of whom consider their problem a priority hence why mods deal with the problems in order of receipt to ensure everyone is treated equally

you just need to wait the few days until your message reaches top of inbox



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