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Jahbulon
Aspiring Contributor
1,432 Views
Message 11 of 18

Re: bt basic package application form

How long is "the few days" as I have been waiting since 18 September 2020?

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imjolly
Distinguished Sage
Distinguished Sage
1,428 Views
Message 12 of 18

Re: bt basic package application form

you only involved the mods and replied with the required information on 20 October so just need to wait as I explained you are in a queue of other customers



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Jahbulon
Aspiring Contributor
1,414 Views
Message 13 of 18

Re: bt basic package application form

How long is "the few days" (as I have been asking since 18 September 2020)?

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NeilO
Moderator
Moderator
1,398 Views
Message 14 of 18

Re: bt basic package application form

Hi @Jahbulon I'm really sorry about the delay getting back to you, I sent you a private message yesterday afternoon letting you know the BT Basic application was posted on Tuesday. 

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Jahbulon
Aspiring Contributor
1,386 Views
Message 15 of 18

Re: bt basic package application form

My BT Basic application form arrived, today, 23 October 2020, at about 1230.

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Jahbulon
Aspiring Contributor
1,370 Views
Message 16 of 18

Re: bt basic package application form

Thanks to everyone who helped.
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Jahbulon
Aspiring Contributor
1,367 Views
Message 17 of 18

Re: bt basic package application form

Thank you for your help: the form arrived on Friday, 23 October 2020.
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Jahbulon
Aspiring Contributor
1,360 Views
Message 18 of 18

Re: bt basic package application form

Thank you for your help.

This really is something to which BT needs to pay attention. When I first called BT about Basic, 18.09.2020, I was told I had to become a (direct) BT customer first, and then I'd be sent the form. That may be in your rules, but BT could allow Basic applications in advance of becoming a (direct) BT customer, and then offer applicants a contract.

Instead, I was connected (direct) to BT, 02.10.2020, and on 03.10.2020 received a call from BT telling me they could not send the form until I was downgraded from Fibre to Copper. Is that correct, and why bother putting me on Fibre anyway?

Even so, it took a further 18 days and a few telephone calls (at BT's expense) to get the Basic application form.
Having returned the completed form to BT almost immediately, I am now left to worry if it will be processed fairly and if it is will I be put on BT Basic rather than what I want, which is BT Basic + Broadband.

This sort of concern tends to follow from an apparently silly rule, followed by excuse changing, insisting on telephone calls, and an 18 day delay.

With my best wishes, . . ..

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