Thank you for your help.
This really is something to which BT needs to pay attention. When I first called BT about Basic, 18.09.2020, I was told I had to become a (direct) BT customer first, and then I'd be sent the form. That may be in your rules, but BT could allow Basic applications in advance of becoming a (direct) BT customer, and then offer applicants a contract.
Instead, I was connected (direct) to BT, 02.10.2020, and on 03.10.2020 received a call from BT telling me they could not send the form until I was downgraded from Fibre to Copper. Is that correct, and why bother putting me on Fibre anyway?
Even so, it took a further 18 days and a few telephone calls (at BT's expense) to get the Basic application form.
Having returned the completed form to BT almost immediately, I am now left to worry if it will be processed fairly and if it is will I be put on BT Basic rather than what I want, which is BT Basic + Broadband.
This sort of concern tends to follow from an apparently silly rule, followed by excuse changing, insisting on telephone calls, and an 18 day delay.
With my best wishes, . . ..
