bt reward card

[elydavid]

Please help 

I ordered a new mobile phone on line from bt 

i kept my old bt number .I ticked the Amazon card box . Completed the application page This was10/11/2017.

Never heard from bt so I had an online chat with someone who said i was eligable and apologised.

Next day I RECEIVED AN EMAIL TO SAY I WAS NOT ELIGABLE.

What do Ido next ?

David

[NeilO]

@elydavid Sorry about that, did the email response explain why you were not eligible for the reward card?  

If you need to chase this up for an explanation the rewards team can be contacted directly on this link.

Post back if you need any further help

Neil

[elydavid]

Thanks for the link
BT rewards reply said I was not eligible because I kept my old SIM card and mobile number
In the order this was NOT mentioned
Although I didn’t purchase the mobile just for the rewards card it was an added bonus
I feel let down over this issue after being a BT employee and a customer for 20 + years
and also purchased BT sport,broadband and home phone .
David