bt saying i have not returned my equoment

[sanbrook]

Hi, I am looking for some help from a BT Moderator. I returned my equipment back in June/July using the official prepaid BT return label. I unfortunately no longer have the tracking receipt. I am now being told I haven't returned it, and when I tried to resolve this on Live Chat, the agent demanded an 'XF number' I don't have and closed the chat on me. Can a moderator please help me get this non-return charge removed from my account?"

[shakey1981]

without proof you sent it or they have recieved it you will have to wait and see if they stop hassling you for returm

[imjolly]

@sanbrook 

the forum mods do not have account access so you need to try CS again or try pleading your case to billing using message now but without receipt you have no proof

https://www.bt.com/help/contact-bt/account-and-billing/broadband