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KJ65
Beginner
106 Views
Message 1 of 2

cannot access any bill information

I have logged into my BT and every time I try to access my monthly bills to download a copy it only tells me how to log on.  Even though I'm logged into MY BT it will not let me access any information about my account.  I just want to see monthly bills!!!

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: cannot access any bill information

@KJ65 Welcome to the community and thanks for posting. I've seen that happen before when there are no account details associated with the BT ID. Are you sure you're logged into the primary BT ID?

  1. Log in to My BT >
  2. Click on Your details and Account
  3. Scroll down and you'll see if you're an Account holder or Account manager

Let me know how you get on 

Thanks

Neil

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