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spottydog10
Aspiring Contributor
186 Views
Message 1 of 6

cant manage orders online

Whatever browser I use I just keep getting the message below.
I have checke that my address is correct and I can change orders by ringing up but why cant i do it online??
Thanks.
bt.PNG

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: cant manage orders online

Hi @spottydog10 thanks for posting, by any chance to you have a Fibre to the home line or a BT Basic line rental package?

Community ModeratorNeilO
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spottydog10
Aspiring Contributor
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Message 3 of 6

Re: cant manage orders online

I have Superfast Fibre 1 Unlimited.
Thanks

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Moderator
Moderator
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Message 4 of 6

Re: cant manage orders online

Hi @spottydog10,

This error can appear when your MyBT has your account number but doesn't have a land line number added. I'll check it for you and add it if that's the case. To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

Community ModeratorDannyS
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spottydog10
Aspiring Contributor
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Message 5 of 6

Re: cant manage orders online

Thanks Daniel, that got me through a bit firther but still cant manage to cancel SkySports main event.
This is what happens when I try:

bt2.PNG

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Moderator
Moderator
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Message 6 of 6

Re: cant manage orders online

Hi @spottydog10,

Thank you for posting back. I'll be able to help you with that order. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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