cant manage orders online

[spottydog10]

Whatever browser I use I just keep getting the message below.
I have checke that my address is correct and I can change orders by ringing up but why cant i do it online??
Thanks.

[NeilO]

Hi @spottydog10 thanks for posting, by any chance to you have a Fibre to the home line or a BT Basic line rental package?

[spottydog10]

I have Superfast Fibre 1 Unlimited.
Thanks

[DanielS]

Hi @spottydog10,

This error can appear when your MyBT has your account number but doesn't have a land line number added. I'll check it for you and add it if that's the case. To get in touch with us, click on my user name, view profile, and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

[spottydog10]

Thanks Daniel, that got me through a bit firther but still cant manage to cancel SkySports main event.
This is what happens when I try:

[PaddyB]

Hi @spottydog10,

Thank you for posting back. I'll be able to help you with that order. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB