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Andreaamm
Newbie
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change the holder account

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Hi, i have a question, can i change the account holder with my friend?

Before we had a shared home, now i leave that.

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Moderator
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Re: change the holder account

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Hi @Andreaamm,

 

Welcome to the community forum.

 

Its not possible to transfer an account from one person to another. The only way to set up a BT account in your name would be to order new service is your name.

 

If the account holder is moving out, we class the person who is taking over the line as a new customer. This means we can't just transfer the existing account to a different name.

 

If the person moving out isn't keeping their number, then the new customer can request to keep the number (if it still works).

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Andreaamm
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Message 3 of 3

Re: change the holder account

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ok, but i ll pay the sanctions,
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