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regidon
Aspiring Contributor
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Message 1 of 3

charging me for PRODUCT i dont have

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Can someone help me please got my bill sent to today via email and went online to check to see how much it was because i have a new contract. i only have landline/mobile and internet. shoulda cost me around £55 per month. But for some reason BT is charging me £5.99 for britbox? huh? I don't even have tht.sure i had it wen it was 6 months free trial but i  cancelled it 100%. now my bill is for £62.40 i cant afford that i need all the penny's i can save. This is the message it reads on MYBT:

Your monthly subscription runs from 30 Apr 2021. And we'll automatically renew it each month unless you tell us not to.
 
If I log into britbox it tries to charge me again lol it says "if you press continue you are confirming a purchase of £5.99"
 
Like wth man i need help asap plz thnx
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imjolly
Distinguished Sage
Distinguished Sage
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Re: charging me for PRODUCT i dont have

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Phone CS 150 or 0800800150 from mobile and then billing



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StewM
Distinguished Guru
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Re: charging me for PRODUCT i dont have

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Hi @regidon 

The same happened to me. Took advantage of the six months free. Cancelled - before the six months. April bill OK, but May bill charged £5.99. Called - BritBox cancelled but couldn’t explain why I have been charged. Received refund but can still access BritBox. 

Strange!

Stew