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richjames
Beginner
230 Views
Message 1 of 5

claim reward

Hello, I ordered an online broadband package via Uswitch on 21/03, this was activated on 07/04 - the offer included £80 gift card and £40 amazon voucher, however when trying to claim the reward it just says There are no rewards waiting to be claimed. Can you please look into this for me and advise. I'd add that I understand you are busy with more urgent queries so no problem if this takes a while, many thanks

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4 REPLIES 4
DavidM
Moderator
Moderator
215 Views
Message 2 of 5

Re: claim reward

Hi @richjames and welcome.

I'm sure I can help with this. Can you just confirm what service(s) you ordered?

Cheers

David

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richjames
Beginner
204 Views
Message 3 of 5

Re: claim reward

Hello, and thanks for your reply. The service order is just broadband with landline - Superfast Fibre 1 Unlimited. Cheers

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richjames
Beginner
146 Views
Message 4 of 5

Re: claim reward

Hi Hope you're well. Just wondering if you had any advice on how to pursue this issue? many thanks

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NeilO
Moderator
Moderator
135 Views
Message 5 of 5

Re: claim reward

Hi @richjames we can chase that up for you, I'll message you know so you can send your details over to the moderation team. 

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