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jimmyth38
Beginner
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Message 1 of 2

claiming BT mastercard reward card

Hi,

I signed up for BT Fibre in May and had install beginning of June. I was told that I would get a Reward card of £100 but have been trying to claim it online via MYBT but it does not appear.

Can someone help please?

 

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davejgreen
Aspiring Contributor
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Message 2 of 2

Re: claiming BT mastercard reward card

I had a similar issue slightly more recently, (still not quite resolved, though I've been promised it will be). I raised a complaint online but heard nothing for over two weeks. 

So, you could try emailing them or phoning BT. (The first call I got back wasn't much help - tried to claim the offer I'd seen wasn't running on the date I saw it, despite me having read the small print and checked the offer dates the day I ordered - I only got  a promise of a resolution after escalating the complaint and getting a second call back.) Hope you don't have the same problems!

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