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jonw
Beginner
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Message 1 of 4

connection offer fee

Does this fee stop when the whole connection charge has been recovered or do these fees carry on forever?

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: connection offer fee

do you mean the connection charge if you do then that is a one off charge and you then pay line rental from then on

john46 | BT.com Help Site | BT Service Status
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jonw
Beginner
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Message 3 of 4

Re: connection offer fee

Hi, No, actually  I mean the £15 "connection offer fee" item that is being added to my bill because I have not made enough calls this quarter. At the begining the connection charge was waived and the deal was that I had to make 10 calls a month otherwise the connection charge would become due. Fair enough, that was the deal, I'm not questioning that. I'm just trying to clarify if the £15 "connection offer fee" item that appears on the bill will be charged every time I fail to make enough calls or only until the whole of the waived connection charge has been recovered. Thanks very much. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: connection offer fee

I am sorry I have never seen this offer on the BT website
I think the best thing you can do is try live chat at this link and ask them
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

john46 | BT.com Help Site | BT Service Status
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