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polish
Aspiring Expert
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Message 1 of 6

contract expiry

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Hi when could I stop the tv package on my broadband infinity package without incurring charges for the box?   I will keep the broadband infinity 2 and the calls package but do not require the tv package now and I think it expires in November 2018 so wondered if in November this year I would be able to cancel that part of the package with no charges? any advice much appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: contract expiry

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It will be a 12 month contract, after which, the YouView box is yours.

 

To see contract dates, use this link

 

https://www.bt.com/appsordermgmt/secure/listoforders.do

polish
Aspiring Expert
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Message 3 of 6

Re: contract expiry

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Hi Keith thank you took the tv package out on 11 November 2016 so in November 2017 will I be able to cancel without any charges for the box etc?

 

many thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: contract expiry

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@polish wrote:

Hi Keith thank you took the tv package out on 11 November 2016 so in November 2017 will I be able to cancel without any charges for the box etc?

 

many thanks


Yes, I would give it a week after that date, just to make sure.

 

polish
Aspiring Expert
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Message 5 of 6

Re: contract expiry

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thanks keith much appreciated

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: contract expiry

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