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gpeveritt
Beginner
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Message 1 of 3

credit reference agencies

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Hi

need some advice. I was late with a payment for BT sport. I thought I had paid but appears not. The reminder letter went to my old address for some reason so I didnt know I owed money. Subsequently I have paid all up to date and not in any arrears but credit agencies have registered a late payment against me. Never missed a payment ever so am frustrated. 

I want to speak to someone who may be able to help get removed if possible as a goodwill gesture. Human error but letter went to wrong house.

Any help would be appreciated. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: credit reference agencies

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For any queries about your credit file it should be raised directly with Equifax.

 

You can find out how to contact them and what happens at the below link:

 

Have a question about your credit file?

 

Thank you

gpeveritt
Beginner
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Message 3 of 3

Re: credit reference agencies

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Thank you

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