need some advice. I was late with a payment for BT sport. I thought I had paid but appears not. The reminder letter went to my old address for some reason so I didnt know I owed money. Subsequently I have paid all up to date and not in any arrears but credit agencies have registered a late payment against me. Never missed a payment ever so am frustrated.
I want to speak to someone who may be able to help get removed if possible as a goodwill gesture. Human error but letter went to wrong house.