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Helenp123
Aspiring Contributor
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Message 1 of 11

deleting an old my bt account , can anyone help me please

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hi im needing to delete an old my bt account , can anyone please help me with this ? thank you

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10 REPLIES 10
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: deleting an old my bt account , can anyone help me please

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 11

Re: deleting an old my bt account , can anyone help me please

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@Helenp123 Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Helenp123
Aspiring Contributor
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Message 4 of 11

Re: deleting an old my bt account , can anyone help me please

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thank you very much , details have been sent 🙂 

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Moderator
Moderator
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Message 5 of 11

Re: deleting an old my bt account , can anyone help me please

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Thank you @Helenp123,

One of us will be in touch with you over the next few days Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Helenp123
Aspiring Contributor
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Message 6 of 11

Re: deleting an old my bt account , can anyone help me please

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thank you
Helenp123
Aspiring Contributor
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Message 7 of 11

Re: deleting an old my bt account , can anyone help me please

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@NeilO i received email asking to answer a security question , how do i send the answer to the question ?

thank you

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Helenp123
Aspiring Contributor
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Message 8 of 11

Re: deleting an old my bt account , can anyone help me please

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@NeilO i have sent you a private message with answer

thank you

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Moderator
Moderator
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Message 9 of 11

Re: deleting an old my bt account , can anyone help me please

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Thanks @Helenp123 I got the reply to the email I sent, I can confirm that's been deleted for you now Smiley Very Happy

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Helenp123
Aspiring Contributor
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Message 10 of 11

Re: deleting an old my bt account , can anyone help me please

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@NeilO thank you very much for your help 🙂 

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