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Newbie
Posts: 1
Registered: ‎01-10-2012
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Accepted Solution

distraught sister unable to pay full bill - line now restricted

This is our last resort.  My sister is unable to pay a bill, although she has paid a little and has not refused to, her line is now restricted and does not allow for incoming calls.  She is very vulnerable due to her partner being made redundant and having to take a reduction in hours and wages herself.  We found the customer service representatives rather abrupt in her last two attempts to just have the restriction lifted to allow incoming calls. Another £15 added.  Ludicrous!  This is like a life line, schools, doctors, family rely on this number to make contact. She feels extremely helpless.  In this current climate, you would think that incoming calls would be acceptable.  Have they no idea how demoralising it is to admit you have limited income and to be shunned when you need assistance....she is not asking to make calls, just incoming be allowed until paid. 

Distinguished Guru
Posts: 7,276
Registered: ‎07-07-2010

Re: distraught sister unable to pay full bill - line now restricted

Is there anyone who can treat her to a PAYG mobile to tide her over? You can get one set up and working with credit for around £20.

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Recognised Expert
Posts: 1,559
Registered: ‎06-02-2010

Re: distraught sister unable to pay full bill - line now restricted


pottyperson wrote:

Is there anyone who can treat her to a PAYG mobile to tide her over? You can get one set up and working with credit for around £20.


that's a good idea, but what about reception - where i live most providers can't supply an adequate service inside my house 

Distinguished Sage
Posts: 51,220
Registered: ‎21-06-2010

Re: distraught sister unable to pay full bill - line now restricted

Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators


john46 | BT.com Help Site | BT Service Status
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