It's my last day today - as I said, usually they fixed things but these days they are just so poor and so expensive.
Your comment on the statistical validity of a Which survey is nonsense. As a large organisation they will have more problems but as a percentage it should be comparable to any other organisation. In the past there was less choice and the competition was often worse. This I believe is no longer the case. BT is fine until you get a problem and then it becomes a time consuming inefficient adminsitrative nightmare. Even today I had a letter about BT Sport threatening I'd be charged when I cancelled over two weeks ago. They have lost the plot.
Well I switched over very smoothly - kept my number. Called provider to add something - your call will be answered in 15 - wait for it - seconds and it was. Obviously early days but can't see me coming back to BT any time soon.
Glad to hear you are all sorted and happy and that will raise your new providers satisfation percentage.
I think my leaving may raise BT's satisfaction rating 🙂 but looking on the forum it's clear there are plenty to take my place.