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cinek
Contributor
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Message 1 of 5

extend line rental saver

My line rental saver period will end in Jan, I just tried extending it online but when I enter my phone number and post code it keeps saying that I don't have a line with BT 😮 I know I'm paying for it

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Distinguished Sage
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Message 2 of 5

Re: extend line rental saver

Hi

I am sorry to see you are having problems

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

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cinek
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Message 3 of 5

Re: extend line rental saver

it finally expired, tried calling bt today, I got thorugh to sales who apparently had to transfer me to the fibre optic team as renewing the line rental saver is not sales (surprise). So I was on hold for another 30 mins only to be told that the department has closed.

 

I clicked on the link provided, and once again got through to the sales team who told me a specialist team has to renew my line rental saver and that dept is now closed (probably the same department). I honestly can't beleive how hard it is to get this sorted

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: extend line rental saver

Try options team 0800800030. They are uk based


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Distinguished Sage
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Message 5 of 5

Re: extend line rental saver

as you appear to have a fibre voice line it will not appear on any online order checker as it will have to be dealt with by the fibre team as you have advised
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