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lukejannas
Newbie
103 Views
Message 1 of 5

faulty telegraph pole

Hi

 

I had intermitted broadband service for 3 years numerous complaints to BT and eventually the engineers discovered that it was the pole which moved during strong winds. The pole had a no climb notice on it. I have written to the customer service man ager for compensation as yet no offer of compensation, should I go to the ombudsman.

 

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4 REPLIES 4
Distinguished Guru
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Message 2 of 5

Re: faulty telegraph pole

Is the pole accessible by using a hoist (cherry picker)?
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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: faulty telegraph pole

You have to exhaust the BT complaints procedure and you need to get a deadlock letter from BT which should outline why they are not giving you compensation before you can go to the Ombudsman.

See link for procedure that you must take.

https://www.ombudsman-services.org/sectors/communications

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Message 4 of 5

Re: faulty telegraph pole

🤲
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Moderator
Moderator
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Message 5 of 5

Re: faulty telegraph pole

@lukejannas welcome to the community and thanks for posting, I'm really sorry this has been ongoing for such a long time. Has the fault been repaired?

Community ModeratorNeilO
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