Thank you for sending in your details. I've passed on your details to my colleagues in the Promotions Team and I've asked them to investigate.
It normally takes them around 10 working days to get back to me and I'll post back as soon as I have an update.
I'm sorry for the delay in getting back to you. I gave both your mobile and home number a quick call, I'm sorry I didn't get speaking to you.
My colleagues in the Promotions Team have got back to me. They apologised for the delay in you receive the FitBit as part of your offer. They've confirmed that you are entitled to this and they've placed an order for it to be sent to your home address.
It can take up to 28 days for that to arrive.
If you need anything else, please let me know?