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CMB3
Beginner
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Message 1 of 10

free gift

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Hi, my BT package went live in July. When I set up my account on 12th July I was told I would receive a free gift. I have been in touch with BT (BT live chat and on the phone) several times to receive my free gift and I haven't had any emails regarding a voucher code - I have checked both my inbox and spam. Can somebody please help me? 

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: free gift

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@CMB3 

Did you apply online, or over the phone?

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CMB3
Beginner
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Message 3 of 10

Re: free gift

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It was over the phone

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: free gift

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@CMB3 wrote:

It was over the phone


Orders placed over the phone, do not normally qualify for any free gift.

Did the sales agent verbally promise that you would receive a gift, as all calls are recorded?

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CMB3
Beginner
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Message 5 of 10

Re: free gift

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Yes he said I would receive a free gift and I also received an email stating I would get a free gift. When I have been in touch with BT also I have been told I am eligible and would receive an email with the voucher code but haven't received a further email.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: free gift

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Normally the email would be sent 30 days after your service was activated, so its possible this one was missed by the promotions team.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
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Message 7 of 10

Re: free gift

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Hi @CMB3 welcome to the forum and thanks for posting. Sorry that you have not received your free gift or any update on it. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to get this resolved for you. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

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CMB3
Beginner
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Message 8 of 10

Re: free gift

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Thank you for your help. My issue has been resolved, I have been able to order my free gift and it should be here by Friday! Thanks

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JohnC2
Moderator
Moderator
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Message 9 of 10

Re: free gift

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Hi @CMB3  thanks for the update and good to hear it all sorted 🙂

cheers
John

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RobbieMac
Moderator
Moderator
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Message 10 of 10

Re: free gift

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@CMB3 wrote:

Thank you for your help. My issue has been resolved, I have been able to order my free gift and it should be here by Friday! Thanks


@CMB3  That's awesome.  Glad I could help out 😊

Cheers,

Robbie

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