So i purchase my broadband with the free gift of an xbox one. It's now been 14 days since my service has been activated and i haven't received my code yet.
Has anybody else had the same issue?
If you are a new customer to BT you become eligible for the gift after 14 days have passed but it can take up to 28 days for the email to be sent to you so you can claim your Xbox from the BT Shop. Existing BT customers re-contracting their service become eligible after the 14 days have passed and the Xbox is automatically sent
Unfortunately its not going to be possible at this time, for the forum moderators to investigate these promotions, as they are dealing with priority welfare escalations only.
Try ringing BT on 0800 800 150.