cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
149 Views
Message 1 of 4

free xbox 1 deal

Hi,


So i purchase my broadband with the free gift of an xbox one. It's now been 14 days since my service has been activated and i haven't received my code yet.


Has anybody else had the same issue?

3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
137 Views
Message 2 of 4

Re: free xbox 1 deal

@emma1107 

If you are a new customer to BT you become eligible for the gift after 14 days have passed but it can take up to 28 days for the email to be sent to you so you can claim your Xbox from the BT Shop. Existing BT customers re-contracting their service become eligible after the 14 days have passed and the Xbox is automatically sent

Highlighted
Beginner
119 Views
Message 3 of 4

Re: free xbox 1 deal

The timescale has been and gone already.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
86 Views
Message 4 of 4

Re: free xbox 1 deal

Unfortunately its not going to be possible at this time, for the forum moderators to investigate these promotions, as they are dealing with priority welfare escalations only.

Try ringing BT on 0800 800 150.

0 Ratings
Reply