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freezing payment if your stuck abroad to to corona virus

I am currently stuck in a country with flight restrictions to the uk and I have been trying very hard to contact bt on a live chat to discuss my account with them with no luck as I am stuck here I wanted to know what the procedure is in freezing my account completely as I am unable to use either land line or internet and finance is my main issue as I am restricted to limited funds.... please help urgently

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