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Beginner
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get a refund for closeed account in credit

 
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Expert
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Re: get a refund for closeed account in credit

If the account is closed, a refund would be done automatically if in credit, if the direct debit is cancelled, a cheque is sent instead.
It can take around 10 working days to arrive, your final bill will tell you what the credit is when the account closed.

If you have an @btinternet.com email address, this will keep the account open, in which case you would need to speak with the billing team on 0800 800 150 to request the refund.

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