We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @tonywalmsley72 thanks for sending over your details and I'm sorry about the delay in replying. I wanted to let you know that I have raised a case with the rewards card team to get this investigated and as soon as they respond to me I'll get in touch with you.