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rebbe
Beginner
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Message 1 of 5

got hub 23october and got email that phoneline active but didnt get broadband message

hi, i bought a package on 16oct and they told me that my broadband should work the 23rd of oct and i got an email that the phoneline is working but never got about broadband. the hub is still flashing orange. does it make sense that it takes so long?

 

many thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: got hub 23october and got email that phoneline active but didnt get broadband message

There is sometimes a 48 hour delay, as the broadband task cannot be properly completed until the phone line has been activated.

If its still not working by tomorrow, please post back here, and forum members may be able to give you some advice.

 

 

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rebbe
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Message 3 of 5

Re: got hub 23october and got email that phoneline active but didnt get broadband message

ok thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: got hub 23october and got email that phoneline active but didnt get broadband message

Meanwhile, it would be worth checking a couple of things yourself.

 

Which of these picture matches your master phone socket?

 

adslface.jpgoldnte.jpgnewnte.jpgnte.jpg

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rebbe
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Message 5 of 5

Re: got hub 23october and got email that phoneline active but didnt get broadband message

the 2nd one from left

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