Please help me with the BT home essentials broadband.
I contacted BT by phone yesterday about this and was told I must contact DWP. I'm located in Northern Ireland and so DWP doesnt administer benefits there. Also I have been on ESA benefit for years and have a letter from benefits in NI.
Why doesnt BT customer service understand DWP doesnt cover NI and how can I convince BT I get ESA and quality for the home essentials. I did try getting answers on the phone and chat but its like banging head against brick wall.
