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EOMerigo
Beginner
235 Views
Message 1 of 3

i don't understand my bill

hi. Good Morning. I wold like to understand why the April bill is 127,55 pounds. My plan is 42 pounds per month. I didn"t understand the value. 

thank you very much.

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2 REPLIES 2
StewM
Distinguished Guru
226 Views
Message 2 of 3

Re: i don't understand my bill

Hi, please remove your personal details, this is an open forum

Stew

DanielS
Moderator
Moderator
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Message 3 of 3

Re: i don't understand my bill

Hi @EOMerigo,

Thanks for getting in touch. I am sorry for any confusion over your bill.

Thankfully, the account number that you gave me doesn't exist. You will have given me the wrong number. Please don't post your personal details here as anyone can see them as @StewM mentioned.

It's possible that your April bill is a quarterly bill rather than a monthly bill. £127.55 divided by 3 months works out at £42.52. To get an answer urgently, the best way is to call our billing team on 0800800150.

@StewM thanks for flagging this to me.

Thanks

DanielS

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