RE: Exchange WADSLEY BRIDGE served by Cabinet 98
Can you confirm if you can get me any update regarding the extension of the cabinet 98
If you check the bt availability checker it has always said there is spare capacity which after purchasing a propery and moving in i found to be incorrect and that the extension cabinet has now been installed as i drive past it every morning (installed for some time)
i chased openreach for an update and they returned the following message
"Note: There are spare ports available in cabinet 98 which has an incremental project completed, please contact to your chosen service provider and ask them to place order"
Can you please confirm if my order can be escalated?
what does it say when you enter your phone number https://www.btwholesale.com/includes/adsl/main.html
It says fibre is available .....and ..........has always said fibre is available.
I have ordered fibre 3 times since november to be told the exchange is full so it gets automatically cancelled which always contradicts what i am being told
I now understand the cabinet has been extended as a smaller cabinet has been installed next to the existing one.
I am still on the waiting list but would like update as openreach say the extended cabinet is complete
As existing customer try options team on 0800800030 and see if they can help you as checker showing available
Could someone look into this for me please
Again this morning i have received an email from openreach stating
" FTTC is showing available to order but capacity is limited at CAB98 that provides service to your property.
Please contact your Service Provider as soon as possible to place an order"
so i have contacted BT to confirm whether it is correct and whether the extension cabinet is activated.
they have told me its full? when i asked if that was the main cabinet or extenstion cabinet she couldnt answer me?
the extension cabinet wasnt live mid december so i will be susprised if its already full ??
I need to know the full extent as i will be making a claim agains BT if i cannot get fibre as i wouldnt have purchased the property if all the checks said there was a waiting list
I assume you have a working ADSL connection, so you do have service, so its difficult to see how you could make any claim. There are plenty of people in your situation.
thankyou for the response.
The claim is associated with the dsl checker not stating the correct 'waiting list' message.
I only require clariifcation if the extenstion cabinet is live and now full or whether it is not on the system yet and it is actually the main cab that is ful