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Hesthekeeper
Contributor
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Message 1 of 7

is the fibre extension cabinet now live?

Good morning 

RE: Exchange WADSLEY BRIDGE served by Cabinet 98

Can you confirm if you can get me any update regarding the extension of the cabinet 98

If you check the bt availability checker it has always said there is spare capacity which after purchasing a propery and moving in i found to be incorrect and that the extension cabinet has now been installed as i drive past it every morning (installed for some time)

i chased openreach for an update and they returned the following message

"Note: There are spare ports available in cabinet 98 which has an incremental project completed, please contact to your chosen service provider and ask them to place order"

Can you please confirm if my order can be escalated?

many thanks

 

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Distinguished Sage
Distinguished Sage
134 Views
Message 2 of 7

Re: is the fibre extension cabinet now live?

Is this a continuation of https://community.bt.com/t5/Landline/New-land-line-FRUSTRATIONS/m-p/1893793#M61231

That thread was not marked as solved.

Have you placed an order for broadband yet?

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Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Hesthekeeper
Contributor
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Message 3 of 7

Re: is the fibre extension cabinet now live?

Hi Keith
I have now marked that thread as solved.
The landline and copper broadband have been installed.
I have placed an order for fibre broadband and am currently on the waiting list.
In the past i have been told by BT engineers that the cabinet has now been extended but as of the beginning of December the extended cabinet although wired up was not fully connected to the main cabinet.
I chased openreach who gave me the message that
"There are spare ports available in cabinet 98 which has an incremental project completed, please contact to your chosen service provider and ask them to place order"

I wanted to check that this was the case
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: is the fibre extension cabinet now live?

what does it say when you enter your phone number  https://www.btwholesale.com/includes/adsl/main.html



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Hesthekeeper
Contributor
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Message 5 of 7

Re: is the fibre extension cabinet now live?

It says fibre is available .....and ..........has always said fibre is available. 

I have ordered fibre 3 times since november to be told the exchange is full so it gets automatically cancelled which always contradicts what i am being told 

I now understand the cabinet has been extended as a smaller cabinet has been installed next to  the existing one.

I am still on the waiting list but would like update as openreach say the extended cabinet is complete

 

 

 

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Hesthekeeper
Contributor
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Message 6 of 7

Re: is the fibre extension cabinet now live?

F96E605D-3BF4-4417-85A3-779B55188B77.jpeg

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: is the fibre extension cabinet now live?

As existing customer try options team on 0800800030 and see if they can help you as checker showing available



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