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hendy84
Beginner
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Message 1 of 6

issue with BT app and Online chat

I am having a right nightmare with BT online chat and dont seem to betting anwhere. I hvae been given two account numbers by BT one dosnt work and the other is were all my details are on can anyone help me wioth how to get BT to listen and fix this issue i am on the verge of speaking to ofcom about this as its a joke

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: issue with BT app and Online chat

Welcome to this user forum.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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hendy84
Beginner
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Message 3 of 6

Re: issue with BT app and Online chat

Ok thanks how long will it take for one of them to respond



 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: issue with BT app and Online chat


@hendy84 wrote:

Ok thanks how long will it take for one of them to respond



 


You should get an invite from them on this thread shortly, they are only a small team, and are quite busy.

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Moderator
Moderator
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Message 5 of 6

Re: issue with BT app and Online chat

Hi @hendy84

Welcome to the community. Really sorry to read you have had so many difficulties when contacting chat regarding hving two account numbers and the BT app.

I can have it investigated for you, I've sent you a private message please reply to it and we can investigate whats happening for you.

You can view your private messages here 

Thanks

Stuart

Community ModeratorStuartH
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Moderator
Moderator
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Message 6 of 6

Re: issue with BT app and Online chat

Hi @hendy84 I sent you a private message yesterday, would you be able to get back to me on that? Thanks.

Community ModeratorNeilO
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