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Message 1 of 5

keep receiving BT letters from po box 329 for previous owner

Dear BT,  please help.

Since January 2019, i.e. 25 months and counting... I have returned every single BT letter from BT Po box 329, Durham, DH98 1EE. I have lost count of how many letters but every single letter was returned with a clear message saying the person had not been there since 2018. I tried telephoning but that was a waste of time.

Can somebody please help me? I am not a BT customer and out of exasperation have created this account. Thank you.

 

 

 

 

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4 REPLIES 4
Keith_Beddoe
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Message 2 of 5

Re: keep receiving BT letters from po box 329 for previous owner

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Message 3 of 5

Re: keep receiving BT letters from po box 329 for previous owner

Hello @Keith_Beddoe, many thanks for the link... but the letters are not addressed to me and if it takes a non BT customer to fill in a form after 25 months then something is very, very wrong.

The letters all appear to be from the debt dept of BT for a named individual who hasn't owned the property since 2018.

I am happy to give BT the details of the previous owner and address privately.

Many thanks

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Keith_Beddoe
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Message 4 of 5

Re: keep receiving BT letters from po box 329 for previous owner


@stopsendingletters wrote:
Hello @Keith_Beddoe, many thanks for the link... but the letters are not addressed to me and if it takes a non BT customer to fill in a form after 25 months then something is very, very wrong.

The letters all appear to be from the debt dept of BT for a named individual who hasn't owned the property since 2018.

I am happy to give BT the details of the previous owner and address privately.

Many thanks


All I can do is see if a moderator can suggest an alternative.

 

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NeilO
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Message 5 of 5

Re: keep receiving BT letters from po box 329 for previous owner

@stopsendingletters Thanks for posting and welcome to the community, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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