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kelvinbeerjones
Beginner
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Message 1 of 6

landline number in your My BT account is different to your actual number

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See below,

 

I can't find a 'My Profile' page, and this error comes up every time I try to contact BT, and it never gets sorted out.

As a security precaution we've stopped your online journey as the landline number in your My BT account is different to your actual number. To update it, please take the following steps:

 

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5 REPLIES 5
JohnC2
Moderator
Moderator
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Message 2 of 6

Re: landline number in your My BT account is different to your actual number

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Hi @kelvinbeerjones welcome to the forum and sorry you are getting this message. If you are looking to place an order please give us a call on 0800 800 150 and our sales team will be happy to get the order placed for you. They will also be able to correct the phone number on your MyBT to the correct number so you can place future orders online.

cheers

John

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kelvinbeerjones
Beginner
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Message 3 of 6

Re: landline number in your My BT account is different to your actual number

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Hi John,

 

I've tried calling few times now but still the website won't recognise me, even though I've been a customer for 40 years!

I have hearing impairment and prefer to use chat or email so that I can be sure what is being communicated.

I'd resally like to stay with BT as a customer, my account is running out and I can't renew. Coud you get someone to txt me or email me please?

Thanks,

Kelvin

 

 

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RobbieMac
Moderator
Moderator
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Message 4 of 6

Re: landline number in your My BT account is different to your actual number

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Hi @kelvinbeerjones,

Thanks for your post and welcome back!

I'm sorry for the problems that you've had getting your number updated.  Here is the link to our live chat team who should be able to help update your number  >> BT Live Chat Team <<

Cheers,

Robbie

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kelvinbeerjones
Beginner
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Message 5 of 6

Re: landline number in your My BT account is different to your actual number

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Tks Robbie, did that - Sangeeta got me all sorted! We can close this chat now. K
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species5618
Beginner
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Message 6 of 6

Re: landline number in your My BT account is different to your actual number

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I now have the same issue, the suggested helplink How can I change my BT contact details in My BT? | BT Help

points to menu that don't exist

i have had TWO chat sessions over the past few days, but this has not been resolved

 

Suggestions

 

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