missing account

[pa1]

Just spent an hour on BT chat trying to get missing account details sorted , still can not log on my account ,to claim reward card.

[RobbieMac]

Hi @pa1

Welcome and thanks for your post!

Sorry for the problems you're having claiming for your reward card.  Can you give me a little more info on what you mean by missing account details please?

Also, try calling our helpdesk on 0800 800 150 and the team should be able to get you sorted.  Post back and let me know how you get on chatting with them.

Thanks,

Robbie

[JohnC2]

Hi @pa1, did you get in touch with the helpdesk and get this resolved?

Cheers

John

[pa1]

Spent almost two hours on chat line last week ,still no joy,still can,t claim my reward card!!

[JohnC2]

Hi @pa1, thanks for the update, and sorry that you were unable to get this resolved.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get this claimed for you.

Cheers

John