currently on a fibre 2 package which is working fine but now need to move home.
Tried talking to bt today but was told there was still a current order "in progress" & that I have to wait until a "team" looks at why this order is still open & wait for an email to tell me when I can go ahead with the broadband move to new home.
I'm moving in 6 days & my "lead time" is running down which looks like there will be a length of time with no broadband when I move home
Not happy to say the least, can anybody help ?
Solved! Go to Solution.
BT normally require at least two weeks notice of a home move so I doubt you will get it done any quicker.
As regards your open order, if you log onto your MyBT and got to "Orders & Faults" it will show what the order is and this may be able to assits you in getting the order either completed or closed.
Sorry the order is "pending" not "in progress" but shows me no info on the "my bt " pages. Everything is running as far as I can see including the digital voice service & the advisor I spoke to could not explain what the delay was & passed it over to another department to sort out.
If the order is pending they can cancel it straight away, pending means it was created but never submitted or submitted but never progressed, so there's no changes in progress.
Ring back, speak to the 'Connections' team and request it cancelled, then speak to the 'Loyalty' team who can process the home move order.
Thanks for the interest but still no farther forward, just keep getting told to "wait for email"
My bt says "auto undo order" pending & when I try to track it all I get is a red box telling me to come back later
Because of this no order can be processed
I'm moving Friday & bt can't/wont even give an estimate of when I can be connected
Why should I stay with bt ?
Length of time as a customer counts for nothing seemingly
@dcdick I'm sorry the open order is stopping you from arranging your home move, I'll send you a private message in a moment so you can send over your details and the moderation team will be happy to see if anything can be done to get that closed off.
My thanks to NeilO for spotting & raising the issue & grateful thanks to Stuart for resolving things this morning for me
Happy to mark as solved