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saggy_maggie
Beginner
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Message 1 of 2

moving house

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hi my partner and i are moving in together in my house and i already have bt broadband and phone line

he has the same but he also has bt tv

is it possible if he can cancel his broadband and phone line but keep his bt tv and transfer it to my address but still in his bt account

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: moving house

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No. 

You need a BT Broadband package to have BTTV so if he cancels BT Broadband it will automatically cancel his BTTV.

You can not transfer accounts from one person to another.

Be aware that if he cancels his BT package he will be liable for cancellation fees if he is still within contract.

It might be cheaper to cancel your BT Broadband package and pay any cancellation fees due on that package and your partner to carry out a "Home Move" of his package to your address.

Call 0800.800.030 and they should be able to give you the information that you need to make an informed decision.

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