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Message 1 of 7

moving to a new house problem.

Hi
Me and my family will be moving to a new house.
And we would like to carry our BT with us.  Though when we call BT customer service they are saying that our contract have to restart when we move to the new address. 
Is this true?

in detail:
we have 24 months contract and 18months left. So they are saying BT will reset the contract and it will be 24 months again if we move our BT account to new address.  (we don't want it to be reset)









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Message 2 of 7

Re: moving to a new house problem.

When you use the BT Home Move you will start a new 12 month contract if you have a landline phone. If you are just moving your broadband your broadband contract length will just carry over with the remaining length to run.

Moving home with BT | BT

If however you do not want this the only alternative will be to leave BT and you will be liable for early termination fees which are more or less the cost of the remaining time your contract has to run.

Leaving BT | BT Help

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Message 3 of 7

Re: moving to a new house problem.

Thank you for the information,
just made a quick search and it seems the home address we are moving to is not registered in openreach. Does this mean we can terminate the contract without penalty or early termintion fees?
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Message 4 of 7

Re: moving to a new house problem.


@Hurcan wrote:
Thank you for the information,
just made a quick search and it seems the home address we are moving to is not registered in openreach. Does this mean we can terminate the contract without penalty or early termintion fees?

Only if BT can not supply any type of broadband for you. You would need to arrange the Home Move and let BT tell you that they can not supply it for you.

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Message 5 of 7

Re: moving to a new house problem.

Is your new home a new build or previously own house

If new build unusual nowadays for there no fibre to the home already there. Enter address and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome



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Message 6 of 7

Re: moving to a new house problem.

It says "We cannot determine broadband availability at this location. This may be a new address to which connectivity is not yet complete. "

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Message 7 of 7

Re: moving to a new house problem.

Moving home is your choice so doesn’t invalidate your minimum term , BT ( and others, it’s pretty much a standard policy across the industry )  offer the opportunity to not have to pay early termination charges by breaking the contract you already have , by offering a home mover service , the ‘cost’ though,  is a new minimum term , although in your case being only 6 months into your original term , it’s a good deal , only an extra 6 months on the minimum term , as apposed to having to pay  18 months ETC , which you can still do if you want the option to use another company at the new address.

If the new property genuinely has no Openreach network access of any kind , then it’s possible that the ETC won’t be raised , but as stated , that’s BT decision, you need to use the home mover service first , and then  be told its not possible to provide service because, for whatever reason , Openreach don’t serve the address , you cannot arbitrarily decide that yourself, even if you think you have used the appropriate checker sites to establish their is no Openreach network available, so basically you sign up to a home move , a new 24 month deal , you get BT provided and are in the pretty much the same position as you are now ( apart from the extra 6 months on the term ) , if BT isn’t available, because there is no Openreach, you are excused termination charges , or if you simply don’t want BT , you pay the 18 months ETC ,

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